We'd love to hear from you
If you're looking for information, insight or support, we're happy to help. Progress starts here.
Podium Support Desk
1800 763 486 (1800 Podium)
Calling from overseas: +61 3 9245 9622
Level 15, 360 Elizabeth Street
Melbourne VIC 3000
Download the PLAN Australia Dispute Resolution Process
What to do if you have a dispute or complaint?
We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following:
External Dispute Resolution Scheme
If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority(AFCA).
You can contact AFCA using any of the following:
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further.